I'm quickly losing the capacity to be civil.
When people tell you that they will call you no later than ___ with information, shouldn't they do so? Especially when that information involves when they will be making pertinent repairs to your home? I would think so. However, the contractor responsible for repairs to my house failed to call me Wednesday until after 5:30 p.m. (AFTER I'd left a voicemail for him asking for the information). At that time, he left a voicemail saying he wasn't sure if they'd be here Friday (today) or Monday but he would let me know. Guess what? No phone call. I left a terse message on his voicemail this morning. Then I spoke to the maintenance supervisor. Mr. Contractor just called acting offended because he called and left a voicemail for me after my voicemail to him on Wednesday. I interrupted him and pointed out that in his message he said he would call back to let me know whether it would be Friday or Monday. He paused, realized his mistake, and apologized. His tone quickly went from one of umbrage to one of retreat with his tail between his legs.
Now, much as I love being right, I'd love this problem being resolved even more!